FAQ
Frequently Asked Questions
Welcome to the FarOutGoods FAQ.
Whether you're looking for a groovy new shirt, a colorful mug, a psychedelic phone case, retro wall art, or the perfect gift for a fellow free spirit, we've got you covered.
Here you'll find answers to our most frequently asked questions about our products, orders, shipping, sizing, returns, and more.
If you can't find what you're looking for, contact us at info@faroutgoods.com and we'll be happy to help.
ABOUT FAROUTGOODS
What is FarOutGoods?
FarOutGoods is a retro-inspired lifestyle brand celebrating the color, creativity, optimism, and free spirit of the 1960s and 1970s.
Our collection includes original retro-inspired designs across apparel, accessories, drinkware, wall art, stickers, and gifts.
Our goal is simple:
Bring a little more color, creativity, and good vibes into everyday life.
Stay Far Out. ✌️
What inspires FarOutGoods designs?
Our designs are inspired by the visual culture and spirit of the 1960s and 1970s, including:
- Flower Power
- Summer of Love
- Psychedelic art
- Peace & love
- 1960s and 1970s fashion
- Vintage typography
- Retro colors and patterns
- Hippie and bohemian aesthetics
- Music and popular culture of the era
- Mid-century and vintage-inspired design
Our designs are created for people who love the look and spirit of these eras while bringing that inspiration into the present.
Are FarOutGoods products vintage or original vintage items?
No.
Our products are new products featuring original FarOutGoods designs inspired by retro aesthetics and historical eras.
They are not authentic vintage merchandise unless a product is specifically identified as vintage.
PRODUCTS & QUALITY
How are FarOutGoods products made?
Most FarOutGoods products are made to order.
This means your product is created after you place your order rather than being mass-produced and stored as ready-to-ship inventory.
Made-to-order production allows us to offer a wide variety of designs while reducing unnecessary inventory.
Are your products made specifically for me?
Yes.
Most of our products are produced after you place your order.
That's one reason we ask you to carefully review your product selection, color, size, and shipping information before completing your purchase.
Where are FarOutGoods products made?
Our products are produced and fulfilled through trusted production and fulfillment partners.
Depending on the product and destination, production and fulfillment may take place at different facilities.
Will the product look exactly like the image on my screen?
We make every effort to display our products and colors as accurately as possible.
However, colors may appear slightly different depending on your:
- Monitor
- Phone
- Tablet
- Browser
- Screen settings
- Lighting conditions
Minor color differences between a digital image and the finished product are not necessarily considered a defect.
Why might the placement or appearance of a design vary slightly?
Because products are manufactured individually, minor variations in print placement, scale, color, or appearance can sometimes occur.
We aim for high-quality, consistent results, but small manufacturing variations may occur.
SIZING
How do I choose the right size?
Please check the size chart on the individual product page before ordering.
Measurements can vary between products and product styles, so always use the size chart associated with the specific item you're purchasing.
What if I'm between sizes?
Check the sizing recommendation on the individual product page.
Some products may have a specific recommendation to size up or down.
When in doubt, compare the measurements in the size chart with a garment you already own that fits you well.
Can I exchange an item if I chose the wrong size?
Because most FarOutGoods products are made to order, we do not accept returns or exchanges for incorrect size selection.
Please carefully check the size chart before placing your order.
If a product arrives in a size different from the size you ordered because of a fulfillment error, please contact us within 14 days of delivery.
ORDERS
Can I change my order after placing it?
Because our products are made to order, orders may enter production shortly after being placed.
If you need to make a change, contact us as soon as possible at: info@faroutgoods.com
We will do our best to help.
Can I cancel my order?
You may request a cancellation within 2 hours of placing your order.
Email us at: info@faroutgoods.com
Please include your order number.
Because orders may enter production quickly, we cannot guarantee that an order can be cancelled after the 2-hour period or after production has begun.
Can I change my shipping address?
If you entered the wrong shipping address, contact us immediately at: info@faroutgoods.com
Please contact us within 2 hours of placing your order.
We will do our best to update the address before production or shipping, but we cannot guarantee that an address can be changed once an order has entered production or been shipped.
What happens if I enter the wrong address?
Please carefully review your shipping information before completing your order.
FarOutGoods is not responsible for delays, additional shipping charges, lost packages, or unsuccessful deliveries caused by an incorrect or incomplete address provided by the customer.
If a package is returned because of an incorrect address, please contact us so we can review the situation and determine the available options.
SHIPPING
How long does it take to receive my order?
Because most FarOutGoods products are made to order, please allow approximately:
3–7 business days for production and processing.
After production, U.S. shipping generally takes approximately:
3–7 business days.
Therefore, the estimated total delivery time for most U.S. orders is approximately:
6–14 business days.
These are estimates, not guaranteed delivery dates.
Is production time included in shipping time?
No.
Production and shipping are separate stages.
Production: approximately 3–7 business days
Shipping: approximately 3–7 business days in the U.S.
Estimated total: approximately 6–14 business days
Do you offer international shipping?
International shipping may be available for eligible products and destinations.
International delivery times can vary depending on the destination, carrier, customs processing, and other circumstances.
Will I receive a tracking number?
Yes, when tracking information is available.
Once your order ships, we will send a shipping confirmation email containing the available tracking information.
Please remember that tracking information may take some time to update after a package enters the carrier's system.
Why hasn't my tracking information updated?
Tracking information does not always update immediately.
There may be periods when a package is moving between facilities but the carrier has not yet recorded a new scan.
If tracking has not updated for an unusually long period, contact us at: info@faroutgoods.com
with your order number and tracking information.
Do you ship internationally?
For eligible products and destinations, yes.
International customers may be responsible for customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
These charges are generally not included in the product price or shipping charge unless specifically stated at checkout.
Can customs delay my order?
Yes.
International packages may be delayed by customs inspections or processing.
Customs processing times and fees are outside FarOutGoods' control.
Can my order arrive in multiple packages?
Yes.
If your order contains multiple products, some products may be produced and shipped separately.
You may therefore receive multiple packages and separate tracking notifications for one order.
RETURNS & EXCHANGES
Do you accept returns?
Because most FarOutGoods products are made to order, we generally do not accept returns for change of mind, incorrect size selection, incorrect color selection, ordering the wrong product, or buyer's remorse.
Please carefully review your product information before ordering.
Can I exchange an item?
We do not generally offer exchanges for incorrect size, color, or change of mind because our products are made to order.
However, if we made a fulfillment error or your item arrives defective or damaged, please contact us.
What if my product arrives damaged?
We're here to help.
Please contact us within 14 days of delivery at: info@faroutgoods.com
Include:
- Your order number
- A description of the problem
- Clear photographs of the damaged item
- Photographs of the packaging when applicable
If the issue is confirmed to be a qualifying production, fulfillment, or shipping problem, we will work with you to provide an appropriate resolution, which may include a replacement.
What if my product is defective?
If your product arrives with a manufacturing or printing defect, contact us within 14 days of delivery.
Email: info@faroutgoods.com
Please include your order number and clear photographs showing the problem.
What if I received the wrong product?
If you received an item different from what you ordered, contact us within 14 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the item you received
If the fulfillment error is confirmed, we will arrange an appropriate replacement at no additional cost.
Can I return something because I changed my mind?
No.
Because our products are made to order, we cannot generally accept returns because you changed your mind or no longer want the item.
Can I return something because it doesn't fit?
No.
Please carefully review the size chart before ordering.
We do not accept returns or exchanges because the customer selected the wrong size.
If we sent you a size different from what you ordered, please contact us within 14 days of delivery.
Where should I send a return?
Please do not send any product back without contacting us first.
If a return is necessary, we will provide instructions.
Sending an item to an address shown on your package or to a fulfillment facility without authorization may delay the resolution of your issue.
How do I report a problem with my order?
Email: info@faroutgoods.com
Please use the subject line:
Order Issue and Your Order Number
Include your order number, a description of the issue, and clear photographs when applicable.
PAYMENTS
What payment methods do you accept?
Available payment methods are displayed during checkout.
Payment options may vary depending on your location and device.
When will I be charged?
Payment is generally processed when you complete your purchase.
Your order will not enter the normal production process until payment has been successfully authorized or completed.
DISCOUNTS & PROMOTIONS
Do you offer discounts?
From time to time, FarOutGoods may offer promotions, discounts, seasonal sales, or special offers.
Any applicable terms, expiration dates, exclusions, or minimum purchase requirements will be stated with the promotion.
Can I combine discount codes?
Unless specifically stated in the promotion's terms, discount codes generally cannot be combined with other offers.
What happens if a discount code doesn't work?
First, check that:
- The code has not expired
- You entered it correctly
- The products qualify
- Any minimum purchase requirement has been met
- The promotion is still active
If you believe there is an error, contact us before completing your purchase.
PRODUCT CARE
How should I care for my product?
Care instructions vary by product.
Please follow the care instructions provided with your specific item.
Following the recommended care instructions helps preserve the appearance and quality of your product.
Can I put my apparel in the dryer?
Follow the care instructions provided for the specific garment.
When in doubt, use gentle washing and avoid excessive heat, which may affect printed designs.
GIFT ORDERS
Can I send an order directly to someone as a gift?
Yes.
You can enter the recipient's shipping address at checkout.
Please make sure the shipping information is accurate before completing your purchase.
Do you offer gift wrapping?
Gift-wrapping availability may vary by product.
If gift wrapping is available, the option and any applicable charge will be displayed at checkout.
CUSTOMER SUPPORT
How can I contact FarOutGoods?
We're happy to help.
Email: info@faroutgoods.com
For order-related questions, please include your order number so we can assist you as quickly as possible.
How quickly will you respond?
We aim to respond to customer inquiries as soon as reasonably possible, generally within normal business hours.
Response times may be longer during weekends, holidays, or periods of unusually high order volume.
STILL HAVE QUESTIONS?
Didn't find the answer you were looking for?
We're here to help.
Email us at: info@faroutgoods.com
When contacting us about an existing order, please include your order number.
Thank you for shopping with FarOutGoods.
Stay Far Out. ✌️