Refund policy
Last Updated: August 16, 2026
At FarOutGoods, most of our products are made to order specifically for you. Because of this, we do not accept returns or exchanges simply because you changed your mind, selected the wrong size or color, or no longer want the item.
However, if your order arrives damaged, defective, incorrectly printed, or different from what you ordered, we're here to help.
1. Made-to-Order Products
Our products are created specifically when you place an order. This helps us avoid unnecessary inventory and allows us to offer a wide variety of original FarOutGoods designs.
Because each item is made to order, all sales are final unless the item arrives damaged, defective, incorrectly printed, or the wrong item was sent.
Please carefully review your product details, color, size, and the applicable size chart before placing your order.
2. Returns & Exchanges for Incorrect Size or Change of Mind
We do not accept returns or exchanges for:
- Choosing the wrong size
- Choosing the wrong color
- Ordering the wrong product
- Changing your mind
- No longer wanting the item
- Ordering by mistake
- Normal differences in color that can occur between a digital screen and the printed product
For clothing and other size-specific products, please carefully review the size chart and product description before ordering.
If a product has a specific fit recommendation, such as recommending that you size up, please follow the recommendation shown on the product page.
3. Damaged, Defective, or Incorrect Items
We want you to receive your FarOutGoods order in excellent condition.
If your item arrives:
- Damaged during shipping
- Defective
- Misprinted
- With a significant manufacturing defect
- Different from the product you ordered
- In the wrong color or size due to a fulfillment error
please contact us within 14 days of delivery.
To help us resolve the issue quickly, please provide:
1- Your order number
2- A description of the problem
3- Clear photographs showing the issue
4- Photographs of the product and packaging when applicable
Send your request to:
Please do not return an item before contacting us and receiving instructions. Unauthorized returns may not be accepted.
If the problem is confirmed to be a manufacturing, printing, fulfillment, or shipping-related issue, we will work with you to provide an appropriate resolution, which may include a replacement at no additional cost.
4. Wrong Item Received
If you received an item that is different from what you ordered, please contact us within 14 days of delivery at:
Include your order number and clear photographs of the item you received.
If the error was made during fulfillment, we will arrange an appropriate replacement at no additional cost.
5. Order Changes & Cancellations
Because our products are made to order, orders are sent into production shortly after they are placed.
If you need to change or cancel an order, contact us at:
within 2 hours of placing your order.
We will do our best to accommodate your request, but we cannot guarantee that an order can be changed or cancelled after production has begun.
Once an order has entered production, it may no longer be possible to make changes or cancel it.
6. Refunds
Because our products are made to order, we generally do not issue refunds for buyer's remorse, incorrect size selection, incorrect color selection, or other reasons unrelated to a product defect or fulfillment error.
If your order has a qualifying problem, we will review the situation and determine the appropriate resolution.
If a refund is approved, the refund will generally be issued to the original payment method.
Please allow your payment provider's normal processing time for the refund to appear in your account.
7. Items Damaged After Delivery
FarOutGoods is not responsible for damage caused by improper use, washing, drying, care, storage, accidents, normal wear and tear, or modifications made after delivery.
Please follow the care instructions provided with your product.
8. Size & Product Information
Please review all product information carefully before ordering.
For apparel, pay particular attention to:
- Size chart
- Measurements
- Fit information
- Color options
- Product photographs
- Product-specific sizing recommendations
Because our products are made to order, we cannot accept returns or exchanges because an item does not fit as expected when the incorrect size was selected by the customer.
9. Color & Image Differences
We make every effort to display our products and colors as accurately as possible.
However, colors can vary slightly depending on your monitor, phone, tablet, browser, lighting conditions, and the printing process.
Minor color differences between the image shown on your screen and the finished product do not necessarily constitute a defect.
10. How to Contact Us About a Problem
If there is a problem with your order, please contact us as soon as possible and within the applicable 14-day period for damaged, defective, or incorrect items.
Email:
Please include:
Subject: Order Issue – [Your Order Number]
And provide:
- Order number
- Name used for the order
- Description of the problem
- Clear photographs of the item
- Photographs of the packaging when relevant
The more information you provide, the faster we can investigate and help resolve the issue.
11. Important Note About Return Shipping
If FarOutGoods determines that an item is defective, damaged, incorrectly printed, or incorrectly fulfilled, we will provide instructions regarding any return or replacement that may be necessary.
Please do not send products back to the address shown on your shipping package or to our fulfillment provider unless we specifically instruct you to do so.
12. Policy Changes
FarOutGoods reserves the right to update or modify this Returns & Exchanges Policy when necessary.
Any changes will be posted on this page with an updated "Last Updated" date.
The policy applicable to your order will be the policy in effect at the time your order was placed, subject to applicable law.
13. Contact Us
If you have questions about this Returns & Exchanges Policy or need assistance with an order, please contact us:
FarOutGoods
Email: info@faroutgoods.com
We're happy to help and will always do our best to make your FarOutGoods experience a good one.
Stay Far Out. ✌️